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Focused Customer Services Hours FAQ

Why these changes?
We evaluated a variety of data going back several years including floor counts, circulation statistics and observational studies. We found that the large majority of patrons visiting or contacting the library after service hours have ended have their needs met with these services: study space, study rooms, public computing, circulation, lost and found and poster pick up. We will still be meeting the needs of our core users during these hours, students studying individually or in groups, while allowing us to focus resources on the hours when the majority of our patrons visit the library.
 
How were the service hours selected?
The hours selected for Focused Customer Service Hours were determined based on when the majority of our patrons visit the library. We evaluated a variety of data going back several years including floor counts, circulation statistics and observational studies.
 
How were services available after hours selected?
We evaluated a variety of data going back several years. We found that the large majority of patrons visiting the library after service hours, students studying individually or in groups, have their needs met with these services: study space, study rooms, public computing, circulation, lost and found and poster pick up.
 
Why aren’t guest internet accounts available all the time anymore?
After our Focused Customer Service Hours we offer the services that meet the needs of our core users, students studying individually or in groups. Guest accounts are still available most of the library’s operating hours. To be issued a guest internet account, please visit us during these times: Sunday 12pm-6pm, Monday-Thursday 7:30am-8pm, Friday 7:30am-6pm and Saturday 10am-4pm.
 
How can I share my thoughts on Focused Customer Service Hours?
We encourage everyone to share their thoughts on our service hours. We have comment cards at the Public Services Desk or a website contact form.